At Craft heaven , we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help. Please review our return policy below to ensure a smooth return process.
Please note that shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., damaged, defective, or incorrect item).
Refunds may take 6-7 working days to appear in your account, depending on your payment provider.
We only replace items if they are defective or damaged. Unboxing video is mandatory for all damage claims. Please contact us with the unboxing video and clear photographs of the damaged product and packaging within 24 hours of delivery. If you need to exchange an item for the same product, contact us at craftheaven24@gmail.com / 7022270399 . Exchanges are subject to availability.
Certain items are non-returnable. These include:
For any questions regarding returns or exchanges, please contact our customer service team at craftheaven24@gmail.com / 7022270399 . We are here to assist you and ensure your satisfaction.
Thank you for shopping with Craft heaven !